Contact Us
We'd love to hear from you
Business Hours
Mon – Fri: 10:00 – 18:00 HKT
Hong Kong (GMT+8)
Common Queries
Before reaching out, you may find the answer below:
Where is my order?
Check your order status in your account dashboard. You will also receive email updates with tracking information once your order is dispatched.
Go to Dashboard →Can I change my photo after ordering?
You can request a photo change before production begins. Once your preview has been approved and production has started, changes are not possible.
How long does production take?
Each piece takes 7-14 business days to handcraft, depending on complexity and current demand. Shipping time is additional.
View Shipping Policy →What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We offer free replacements or full refunds for items damaged in transit.
View Refund Policy →Location
LuminArt Glass is based in Hong Kong. We ship handcrafted glass art worldwide via SF Express.
Ready to turn your favourite photo into art?
Start Your Order